Firstly, when I purchased my Xbox 360 from EB Games I asked if I needed to purchase an extra cable to connect it to my surround sound system, as I had to do with my original Xbox. They assured me that I did not need to purchase any cables, but when I got home (over 250 Kilometres away) I discovered I did need the cable. I live in a very isolated community and had to travel 250 kilometres to purchase the cable!
Next, I pre-ordered Force Unleashed with EB Games’ promotion saying I would receive a limited edition Star Wars action figure for pre-ordering the game (I collect Star Wars action figures). When the game came in and I picked it up, they knew nothing of the figure. After several emails they said they had “specially ordered in the figure for me.” I asked them to post it to me, but hearing nothing, I contacted them again and they told me they had “given the figure away.”
Lastly, my 360 malfunctioned so I rang EB Games and they told me to “bring it in” and they’ll replace it with a new one. I made the 250 kilometre trip only to be told they would not replace it. I had to get it repaired by Microsoft. A waisted 500 kilometre round trip!
After I complained again to EB Games’ management, I received an email saying: “In regards to the Xbox 360 we can offer you a pre-owned Xbox 360 console which will come with a 12 month warranty instore so if there are any further problems we can assist you instore.” When I accepted this offer they then said, “Just send us your 360.” There was no mention of me having to send my 360 (which had been repaired by Microsoft in the meantime) in the original email. I thought they were offering me a free console for all the trouble they had put me through.
I am currently in communication with Fair Trading over the issues, but it makes me so angry!