Good luck and I hope this helps!
“Our internal staff is growing annually, and I see it continuing to do so. The economies of scale we will realize and the investment in technology we made will enable us to enjoy it.” The company has 265 employees spread among four locations – its headquarters in Houston and regional offices in Massachusetts, Arkansas and Florida. At a time when the payment-processing industry is experienced unprecedented growth, Retriever is confident it can make the best solutions for ISOs very retrievable.
Retriever Payment Systems ISO contact: Joe Natoli, Executive Vice President/Director Phone: 800-376-3399 E-mail: jnatoli@rpsionline.com
Company address: 20405 State Highway 249, Suite 700 Houston, TX 77070 Phone: 800-376-3399 or 281-376-8899 Fax: 281-257-2937 Web site: http://www.retrieveronline.com”
“Opportunities
Please fax resumes to 281-320-7920 or email us at hr@rpsionline.com.
TECHNICAL SUPPORT REPRESENTATIVE—TECHNICAL SERVICES
Description: Answer incoming calls from the merchant base and assist with credit card terminal issues.
Requirements: 1-3 years recent customer service experience required. Call center experience preferred. Type 25 WPM. Must be computer literate. Great verbal and written communication skills. Bilingual preferred.
MERCHANT SERVICES REP LEVEL I—MERCHANT SERVICES
Description: Handle calls from existing merchants and initiate requested changes to the merchant?s account through Oracle.
Requirements: 1-3 years recent customer service experience required. Call center experience preferred. Type 25 WPM. Must be computer literate. Great verbal and written communication skills. Must have a positive attitude and a willingness to work with others. Bilingual preferred.
ANALYST I—QUALITY ASSURANCE
Description: Conduct research and fulfillment on items presented to department for resolution by internal and external customers. Assist management with escalated merchant issues, returning phone calls and corresponding in writing with the merchant when necessary in order to maintain the highest level of customer satisfaction.
Requirements: Minimum of 2 years of recent work experience with customer service. Excellent verbal and written communication skills. Advanced Microsoft Excel and Word. Demonstrated ability to identify and resolve complex problems, manage multiple tasks, meet deadlines and set priorities.
MERCHANT SERVICES SUPERVISOR—MERCHANT SERVICES
Description: Directs and coordinates the daily activities of the department to obtain optimum productivity and quality of service. Responsible for ensuring “GREAT” service is provided to Retriever’s merchants.
Requirements: Minimum 3 years customer service experience in a call center (ACD supported) environment. Minimum 2 years supervisory experience in a call center or customer service environment. Superior problem solving and communication skills; highly organized with exceptional attention to detail. Expansive understanding of systems, procedure, and policies within the organization. Strong ability to deal with multiple tasks simultaneously, prioritize and meet deadlines. Excellent negotiating and diplomacy skills; exceptional oral and written communication skills.
CUSTOMER SERVICE AND CALL CENTER MANAGER
Description: Establishes department goals and standards. Implements quality control within the department. Calculates, projects and tracks growth curves of call volume to calculate staffing needs. Provide sound solutions for restructuring customer service methods. Enforces all Company and department policies and procedures. Manages staffing, conducts performance appraisals and makes salary recommendations. Prepares and monitors budget. Performs other duties as assigned.
Requirements: Minimum 2 years ACD experience or equivalent. Demonstrated proficiency in Microsoft Excel, Access, Word, POS, MAP and WIM. Ability to work with and teach others. Demonstrated leadership abilities. Customer service experience. Exceptional oral and written communication skills. Requires a substantial amount of computer and software training and experience. Minimum 5 years call center management experience required, bank card industry experience preferred. High school diploma or equivalent, Bachelors Degree preferred.
DATA PROCESSOR I
Description: Assists in daily input and verification on new merchant applications. Conducts research and fulfillment on items presented to department for resolution by internal and external customers, sales representatives and co-workers. Works with management to ensure the department meets or exceeds service levels at all times.
Requirements: Six months industry experience required. Demonstrated troubleshooting and analytical skills required. Exceptional verbal and written communication skills. Flexible and adaptive to change. Ability to type 45+ words per minute. High school diploma or equivalent.
DOWNLOAD TEAM MEMBER
Description: Builds downloads for all merchant approvals on various network and terminal file configurations within the given two-hour to 24 hour service level agreement. Effectively able to QA all networks and terminal file configurations to minimize errors. Performs terminal updates for merchants needing to add, replace or upgrade equipment. Performs card and service POS and Front-end updates for Retriever merchants. Performs both upstream and downstream process monitoring on selected processes.
Requirements: Strong attention to detail. Customer service oriented. Computer literacy a must. Typing 35 wpm and 10 key. Must possess solid verbal and written communication skills. Independence at work. Goal oriented individuals only. Daily individual production and quality metrics apply. Must possess team player work habits. High school diploma or equivalent.”