make sure your employees are being treated well and that they are happy with their jobs
if they are the ones providing the customer service, it is essential they are working within a positive environment…..

qualiy customer service is diffrent from improving customer service, but when ever the customer can leave feeling totally satisfies then you have given them quality customer service.

I think one of the best things you can do while writing your proposal on custumer service is to think deeply what you would find top notch if YOU were the customer. I know one thing is being able to talk to a “real human” who is polite, knowledgable and actually follows through with what they promise. I wish I knew what kind of business/corporation of which you are speaking for there are different ways to handle different business. IE. A service business as opposed to a department store as opposed to an online business, etc. You get the idea. Customers like to be listened to and treated with respect no matter what the business is for, after all, if you don’t have happy customers, you don’t make money. As I said, try to disinfrancshise yourself from your side of the business and place yourself on the customer/client side while thinking through this proposal. I feel confident you will be able to come up with some excellent ideas. Good luck to you.

have more employees walking around the store asking people if they need help

Link below is to published article:
Ten Tips for Turning Customers Into Your Biggest Fans

One thing that makes a difference to me is being able to talk to a person when I have a problem. But be careful if you use an Indian company for phone customer assistance, they have been getting worse and worse. Lately Ive noticed that the people that the Indian companies have hired can hardly speek english.

There are some great links to customer service management and what makes great customer service.
I would focus on the customer experience at your corporation.
The best definition of customer service is EXCEEDING expectiations when delivering customer service. That means not only satisfying a customer’s needs and concerns but to give support and service above and beyond what is expected.
Be your customer’s advocate.
Be responsible to your customer
Make the customer feel special
Resolve their concerns and then go an extra mile
I hope this helps