I’m not running an organization, and I’m not too sure what “Total quality improvement” is, but I’m assuming that it stems from Total Quality Management (TQM).
Generally speaking, TQM strives for, and creates “customer satisfaction at continually lower real costs,” which is beneficial for your company since greater customer satisfaction means that your customers will return, generating greater revenue for the company; while at the same time, reducing the cost it would normally take.
This is also beneficial for your employees because the “total quality” aspect of TQM “consists of 3 qualities: Quality of return to satisfy the needs of the shareholders, Quality of products and services to satisfy some specific needs of the consumer (end customer) and Quality of life – at work and outside work – to satisfy the needs of the people in the organization. This is achieved with the help of upstream and downstream partners of the enterprise.” That last element of the three types of quality serves as a benefit to employees, so the employees are likely to accept the changes – since the changes improves the lives of the employees “at work and outside work.”
For more information on Total Quality Management, check the websites below: