The first step in any type of quality management is to find a good manager.
One of the largest problems in schools, and for that matter anywhere, is that people think theat they are the ones to bring quality management… this is a wrong idea, never think that quality management must be done by you. More often than not a parent will think they are the ones do do such and then make it so difficult for the teachers that the word “quality” just drops off the radar.
So first step is to find someone else.
The next step is to realise that there is no such thing as “total” quality management… or to be more correct, there is no such thing as “successful” total quality management.
No matter how hard you try there will always be an area that simply does not stand up to your expectations, if it does, then it will not stand up to someone elses expectations.
So the second step is to lower your expectations. (this will mean you are more pleased if it goes above expectaions)
The final step in applying total quality management is to learn that one person does not do it themselves. It is necassary for all teachers to apply to the guidelines set, not only this, but they must also take part in the formation of such guidelines.
Thus the final step is to include everyone
I would recommend starting smaller… like
“How do I apply quality management in my school?” or,
“how can I influence others to apply quality management in my school?”, perhaps even
“Who knows of a school that has good experience with quality management?”

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